Join the Jason Lee Insurance Agency, a leading firm in the heart of Rosharon, Texas, as a Customer Service Representative. Positioned in a vibrant and community-focused environment, this on-site role is perfect for individuals who thrive on interpersonal interactions and are passionate about providing exceptional service. At Jason Lee Insurance Agency, customer satisfaction is our top priority, and we strive to create an inviting and positive atmosphere for our clients and team members alike. As part of our dedicated team, you'll be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. Gain the opportunity to grow and make a difference in an engaging and supportive workplace where your efforts are truly valued.

Salary Range: $15.00 - $16.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Experience: At least 1 year of experience in a customer service role, preferably within the insurance industry.

Communication: Strong verbal and written communication skills.

Problem-Solving: Demonstrated ability to address and resolve customer inquiries promptly and efficiently.

Customer Focus: Strong customer service orientation with a commitment to exceeding customer expectations.

Team Player: Ability to work well in a team environment and collaborate with colleagues to enhance customer service delivery.

Technical Skills: Proficiency with standard office software and ability to learn insurance-related software applications.

Availability: Willingness to work on-site in Rosharon, Texas.

Customer Interaction: Serve as the primary point of contact for clients, addressing their inquiries and resolving concerns promptly and efficiently.

Support: Provide outstanding customer service and support to policyholders, ensuring every client feels valued and understood.

Problem Solving: Utilize critical thinking skills to offer solutions to client issues, enhancing customer satisfaction and retention.

Policy Explanation: Clearly explain insurance policies and coverage options to clients, aiding them in making informed decisions.

Record Keeping: Maintain accurate records of client interactions and transactions, ensuring data integrity and compliance with company regulations.

Feedback Collection: Gather valuable customer feedback to help improve company services and client experience.

Our Agency is located in League City, TX specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!