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Jacob Morgan-Farmers Insurance Agency
Customer Service Representative
Job Overview
At Farmers Insurance, we pride ourselves on providing exceptional service and coverage to our clients. As a trusted name in the insurance industry, we are looking to expand our team with a dynamic, self-motivated Sales Representative to join our locally-owned agency. This position is W2 with base and commission.
The Jacob Morgan-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We empower clients with comprehensive Farmers Insurance solutions, fostering a vibrant, supportive environment where growth and client success are paramount.
Join the winning team recognized as National Agency of the Year for two years in a row! - https://bit.ly/FarmersInsuranceAgencyoftheYear2025
The pay range includes base + commission.
To view all of the positions available - https://app.idealtraits.com/Jacob-Morgan-Farmers-Insurance-Agency/MTQ4NTI=/careers
Salary Range: $3,500.00 - $6,000.00 per year
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Dental Insurance
Disability Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Life Insurance
Vision Insurance
Requirements
o Minimum of 1 - 3 years of experience in a customer service or supervisory role, preferably within the insurance industry. Property and Casualty license required.
o Proven track record in managing customer service operations.
o Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to customers and internal stakeholders.
o Ability to handle challenging situations and resolve customer concerns in a calm and professional manner.
o Solid understanding of insurance products, services, and industry regulations.
o Strong analytical skills, with the ability to interpret data and identify opportunities for improvement.
o Proficiency in customer service software and CRM systems.
o High school diploma or equivalent (required).
Responsibilities
We are seeking an experienced and dynamic Customer Service Representative to join our customer service team at the #1 Agency in Farmers Insurance. As a Customer Service Representative, you will be responsible for assisting with the daily operations of the customer service department, ensuring that all clients receive the highest level of service, and resolving any issues related to insurance policies, claims, and general inquiries. The ideal candidate will have a strong background in customer service within the insurance industry, problem solving skills, and a passion for delivering exceptional client experiences.