Job Overview
At Jackson & Associates – Allstate, we believe in putting people first—our clients and our team. We foster a supportive, inclusive, and growth-oriented environment where employees feel valued, trained, and set up for success.
We are currently hiring for a Customer Service Agent to join our growing team. This part-time, in-office role is ideal for someone who is passionate about helping clients, solving problems, and delivering exceptional customer service in the insurance industry.
Candidates who can fluently speak Mandarin or Cantonese are strongly encouraged to apply, as our agency proudly serves a diverse client base, and language accessibility is key to our mission.
Compensation Structure (15–30 hours/week)
Entry-Level Candidates:
Competitive part-time base salary starting at $28,600/year
Performance-based bonuses for sales, reviews, and customer satisfaction
Experienced Candidates:
Competitive part-time base salary starting at $38,220/year
Sign-on bonus available
Uncapped commission + performance bonuses
What You’ll Do
Assist current customers with policy changes, billing questions, and claims support
Educate clients on coverage options, available discounts, and policy features
Deliver timely, friendly, and efficient service to maintain high satisfaction
Identify bundling and cross-sell opportunities and collaborate with the sales team
Maintain accurate documentation of client interactions in our CRM
Communicate effectively with Chinese-speaking clients (Mandarin or Cantonese)
Benefits
Base Salary + Uncapped Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Care Stipend (pro-rated for part-time)
Retirement Plan
Licensing & Professional Development Support
Supportive and Team-Oriented Work Environment
Flexible Monday–Friday Schedule (No weekends)
Opportunities for Growth & Advancement
Who We’re Looking For
Fluency in Mandarin or Cantonese is preferred
Must be licensed in Property & Casualty Insurance (P&C)
Customer service experience preferred (insurance experience a plus)
Strong communication and problem-solving skills
Comfortable working independently and in a team environment
Ability to multitask in a fast-paced setting
Passion for helping people and delivering exceptional service
Join Our Team!
If you're looking for a meaningful part-time role with the potential to grow your career and make a real impact, we'd love to hear from you. Apply today to become part of Jackson & Associates – Allstate.
Job Type: Part-time
Pay: $25 - $30 per hour
Salary Range: $28,600.00 - $38,220.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Evenings Off
Hands on Training
Retirement Plan
Who We’re Looking For
Fluency in Mandarin or Cantonese is preferred
Must be licensed in Property & Casualty Insurance (P&C)
Customer service experience preferred (insurance experience a plus)
Strong communication and problem-solving skills
Comfortable working independently and in a team environment
Ability to multitask in a fast-paced setting
Passion for helping people and delivering exceptional service
What You’ll Do
Assist current customers with policy changes, billing questions, and claims support
Educate clients on coverage options, available discounts, and policy features
Deliver timely, friendly, and efficient service to maintain high satisfaction
Identify bundling and cross-sell opportunities and collaborate with the sales team
Maintain accurate documentation of client interactions in our CRM
Communicate effectively with Chinese-speaking clients (Mandarin or Cantonese)