Northfield, Minnesota, renowned for its rich history and vibrant downtown, is home to both St. Olaf College and Carleton College, fostering a unique blend of academic excellence and small-town charm. Did you know that Northfield is also known as the "City of Cows, Colleges, and Contentment," reflecting its agricultural heritage and peaceful atmosphere? Now, you have the opportunity to build your future here, as we're seeking motivated individuals to join our Protege Program and embark on a rewarding insurance career.

Are you a highly motivated and organized individual with a passion for providing exceptional customer experiences? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team as an Agency Operations Specialist!

In this vital role, you will be the first point of contact for many of our clients, responsible for ensuring their needs are met promptly and professionally. You will play a key part in fostering strong client relationships, driving agency growth through cross-selling and proactive outreach, and supporting the overall efficiency of our agency operations.

Salary Range: $30,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Disability Insurance

Retirement Plan

Tuition Reimbursement

• Proven experience in a customer service, administrative, or sales-related role (insurance industry experience a plus, but not required).

• Driven and self-motivated with a strong work ethic and a desire to exceed expectations.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks effectively.

• Excellent communication 1 skills, both written and verbal, with a professional and friendly demeanor. 

Thank you for your interest in working for our agency, we look forward to speaking to you.

** If the character traits referenced above do not reflect you, please do not apply. **

Base pay is between 15-20 dollars an hour based on experience.

There is also a tiered commission structure based on sold policies and bonus opportunities

• Client Communication: Answer inbound calls, promptly and courteously address client inquiries, and provide accurate information regarding policies, claims, and services. Manage agency emails, ensuring timely and professional responses.
• Service Processing: Efficiently process client service requests, such as policy changes, billing inquiries, and claims assistance, with a focus on accuracy and speed.
• Sales & Retention: Identify opportunities to cross-sell additional insurance products to existing clients based on their needs and proactively reach out to schedule policy reviews, ensuring clients have optimal coverage.
• Proactive Client Management: Develop and implement strategies for proactive client outreach, including scheduling reviews, sending personalized communications, and building strong relationships.
• Calendar & Workflow Management: Manage calendars for agency principals and producers, schedule appointments, and coordinate internal workflows to ensure seamless operations.
• Recruiting Support: Contribute to the agency's recruiting efforts by assisting with pipeline development, scheduling interviews, and other related tasks as needed.
• Problem Solving: Utilize your strong problem-solving skills to address client concerns and resolve issues effectively, escalating complex matters as appropriate.
• Administrative Support: Provide general administrative support to the agency team, including document preparation, data entry, and other tasks as assigned.