Welcome to Jack Willard Agency LLC, where we believe in the power of excellent customer service in every interaction. Situated in the heart of Chillicothe, Missouri, we're seeking passionate and committed individuals to join our team as a Customer Service Representative. This on-site position offers an exciting opportunity to be the face of our agency, engaging directly with our valued clients and providing top-notch service. Our positive and inviting work environment ensures that both our clients and employees feel valued and appreciated. If you are someone who thrives in a people-centered role and takes pride in delivering exceptional service, then this is the perfect opportunity for you. Become a part of our team, where your efforts are truly recognized, celebrated, and rewarded. Apply now and help us make a difference in the world of customer service.

Salary Range: $20,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Dental Insurance

Mon-Fri Schedule

• Education: High school diploma or equivalent is required.
• Experience: Previous experience in customer service is preferred but not mandatory.
• Communication Skills: Strong verbal and written communication skills are essential.
• Problem-Solving Skills: Ability to think quickly and resolve issues efficiently.
• Interpersonal Skills: Must be friendly, approachable, and able to build rapport with clients.
• Attention to Detail: Ensure accuracy in handling inquiries and managing records.
• Computer Skills: Proficiency in basic computer applications and familiarity with CRM systems.
• Availability: Must be available to work full-time from the Chillicothe, Missouri office.
• Ability to obtain Missouri P&C licensing

• Customer Interaction: Communicate effectively with customers to address and resolve their inquiries and issues.
• Problem Solving: Identify and troubleshoot customer concerns, ensuring effective resolutions within a timely manner.
• Account Documentation: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.
• Product Knowledge: Stay informed about the company's products and services to provide accurate and up-to-date information to customers.
• Team Collaboration: Work closely with fellow team members and departments to enhance the customer service experience.
• Feedback Collection: Gather customer feedback to help improve the company's services and products, and report the insights to management.