Are you motivated by results, enjoy building strong client relationships, and want a career where your effort directly impacts your income? The Ivan Chapa Farmers Insurance Agency is looking for a driven Customer Service Representative to help expand our business and strengthen our client base.

In this role, you'll work with warm leads, reconnect with existing clients, identify coverage opportunities, and help ensure clients have the protection they need. This is a fast-paced, sales-focused position for someone who enjoys staying proactive, creating opportunities, and delivering outstanding customer experiences.

If you're competitive, goal-oriented, and ready to grow in a performance-driven environment, we'd love to meet you.

Salary Range: $40,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

• Texas P&C License required.(OR willingness to obtain)
• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred).
• High school diploma or equivalent
• Computer efficient and comfortable with CRM tools
• Strong work ethic and commitment to customer satisfaction.

• Help clients evaluate and select insurance solutions, including Auto, Home, Life, and Commercial coverage.
• Develop lasting client relationships through exceptional service and proactive communication.
• Manage inbound opportunities while actively seeking new business through referrals, networking, and outreach.
• Stay informed on insurance products, carrier guidelines, and industry developments.
• Prepare and present accurate quotes while educating clients on coverage options and policy benefits.
• Conduct consistent follow-up with prospects and existing customers to strengthen retention and uncover additional opportunities.
• Maintain all required insurance licenses and complete continuing education requirements as needed.

Chapa Insurance Group is a growing multi-line insurance agency in San Antonio, Texas, helping families and business owners protect what matters most — auto, home, life, health, Medicare, commercial, and specialty coverage, all under one roof. Backed by one of the nation's leading insurance carriers, we combine big-company resources with the personal touch of a local team.

Led by agency owner Ivan Chapa, our office is built on a simple idea: insurance is a relationship, not a transaction. We walk clients through their options in plain language, we show up at claim time, and we're building a team that treats every client like a neighbor. We're based at 8000 W Interstate 10 in San Antonio and serve families across South Texas.

• Career growth, not just a job. We're a growing agency — top performers get real advancement opportunities, from senior producer roles to leadership as we expand.
• Learn the whole business. With seven lines of coverage under one roof, you'll build expertise most single-line shops can't offer — and more ways to earn on every household.
• Uncapped earning potential. Competitive base plus commission — your income grows with your effort, and multi-line selling means more opportunities per client.
• Training and mentorship from day one. You'll be coached, licensed, and supported — we invest in people who invest in themselves.
• Warm, local market. San Antonio is one of the fastest-growing cities in America, and our marketing keeps opportunities coming to you.
• A culture that competes and celebrates. High standards, real accountability, and a team that actually enjoys winning together.

If you're hungry, coachable, and want a career where your work directly builds your income and your future — we'd love to meet you.