Are you looking to grow? So are we! Isabel Valdovinos-Farmers Insurance Agency in West Covina, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $16.50 - $18.50 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Must be highly self-motivated.
• Follow through and exceed current and prospective client expectations.
• Problem-Solving Capabilities.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Handle other administrative tasks as assigned.
• No insurance experience required but must be willing to learn and open to obtaining a license.
• Background check required.

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls and return all phone messages promptly.
• Provide exceptional customer service and support while processing customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information or for new business quotes.
• Handle all incoming claim calls from customers and follow-up.
• Treat each customer contact as a cross and up-sell opportunity.