Iris Nance Ins Agency Inc

Insurance Customer Service Agent


Job Overview

EXCITING CAREER OPPORTUNITY!!!!!!

AWARD WINNING FARMERS INSURANCE AGENCY in Virginia Beach is seeking to fill a couple of full-time sales positions. We are looking for top notch candidates to add to our family.

If you are smart, motivated, organized, mature, self-managed, and possess strong sales skills, we want to hear from you!

A career in the insurance industry is a very fast paced, mentally demanding and ultimately very rewarding field. If you are looking to change careers or feel you have reached a floor in your current position, you may be surprised to find that the insurance industry can get you where you want to go.  

We hire STAR PERFORMERS not backgrounds. If you have what it takes Apply Now!

Salary Range: $15.00 - $20.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Vision Insurance

Life Insurance

Dental Insurance

Health Insurance

Requirements

Requirements:

High school diploma or equivalent (Associate or Bachelors degree preferred).

Previous experience in customer service, preferably in insurance or a related industry.

Active insurance license (e.g., Property & Casualty or Life & Health), or willingness to obtain one.

Excellent communication and interpersonal skills.

Proficient in computer systems and CRM software.

Strong attention to detail and organizational skills.

Ability to multitask in a fast-paced environment.

Responsibilities

Answer incoming calls, emails, and chats from customers regarding

policy details, claims, and billing inquiries.

Process policy changes, endorsements, renewals, cancellations, and

reinstatements.

Provide quotes and explain coverage options to new and existing clients.

Assist customers with claims filing and follow-up on claims status.

Ensure compliance with company policies, state insurance regulations,

and privacy laws.

Maintain accurate customer records in the system.

Collaborate with underwriters, agents, and other departments as needed

to resolve issues.

Upsell or cross-sell insurance products when appropriate.

Handle customer complaints and escalate unresolved issues to the

appropriate department.


Remote Type: Hybrid Remote
Job Type: Full-Time
Job Category: Sales
Location: 6052 PROVIDENCE RD STE 104,VIRGINIA BEACH,VA,23464,US

About Us

Iris C. Nance Insurance Agency, Inc. was founded in 1998. We are a Farmers Insurance affiliated Agency located at the corner of Indian River and Providence Road in Virginia Beach. Our agency ranks in the top 10% of Farmers Agents nationwide and as a top performer in Hampton Roads, Virginia, with honors and distinctions from Farmers Insurance to include Topper Club and numerous other awards and recognition.  

Apply Here


This phone number may be used by the hiring team to keep you informed about the application process.
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