Responsible for managing a company's relationship with existing clients. Also help to reduce customer attrition and optimize revenue by retaining existing customers and maximizing the current customer base. Primary responsibility is to create a positive environment for customers and create solutions to common pain points as they arise while also focusing on leveraging loyalty, engagement, and satisfaction to build lasting relationships between companies and customers.
Salary Range: $15.00 - $20.00 per hour
Hourly Base Salary Based on Experience
Flexible Schedule
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Evenings Off
Paid Time Off (PTO)
Previous experience in a customer service or retention role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Experience with CRM software and customer retention tools.
Ability to handle sensitive and complex customer issues.
Highly organized and detail-oriented.
Strong computer skills and familiarity with common office software.
Bachelor’s degree in Business, Marketing, or a related field.
Iris C. Nance Insurance Agency, Inc. was founded in 1998. We are a Farmers Insurance affiliated Agency located at the corner of Indian River and Providence Road in Virginia Beach. Our agency ranks in the top 10% of Farmers Agents nationwide and as a top performer in Hampton Roads, Virginia, with honors and distinctions from Farmers Insurance to include Topper Club and numerous other awards and recognition.