We are looking for a Bilingual Customer Service & Sales Representative (CSSR) to join our growing team. This position is responsible for retaining and expanding customer relationships by handling policy reviews, renewals, cross-selling, and onboarding new clients. The ideal candidate will have 2+ years of Farmers Insurance experience, be bilingual in Spanish, and thrive in a high-volume, customer-facing role.

Location: Norman, OK (In-Office)

Start Date: October 2025

Employment Type: Full-Time

Compensation: Base Salary + Commission + Bonuses

Base Salary: Competitive based on experience

Commission: Based on cross-selling and retention

Bonuses: Performance-based incentives

Salary Range: $18.00 - $26.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

• 2+ years of experience using Farmers Insurance systems – Required.
• Bilingual in Spanish – Required (No Exceptions).
• Active P&C Insurance License – Required.
• Strong customer service and sales background.
• Ability to identify client needs and cross-sell effectively.
• Excellent communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Proficiency in Farmers’ CRM and agency management systems.

✔ Meet with customers to review policies, discuss coverage options, and provide recommendations.

✔ Proactively reach out to clients for renewals, cross-selling opportunities, and follow-ups.

✔ Handle customer alerts and policy changes to ensure retention and satisfaction.

✔ Conduct onboarding calls to welcome new clients and explain their policies.

✔ Make 50+ outbound calls per day for follow-ups, renewals, and service check-ins.

✔ Hold 10+ meaningful customer conversations per day to enhance retention and generate referrals.

✔ Educate clients on available products and proactively identify coverage gaps.

✔ Work closely with the sales team to support new business efforts and cross-sell personal, commercial, and life insurance products.

✔ Maintain accurate records in Farmers’ CRM and agency management systems.

✔ Achieve a minimum of $30,000 in written premium per month through cross-selling and renewals.

Activity & Production Expectations:

Production Goals:

$30,000+ in written premium per month

Cross-sell opportunities on at least 25% of client conversations

Daily Sales & Service Activity:

50+ outbound calls per day

10+ scheduled client meetings per day

Customer retention & policy review meetings

Performance will be measured by:

Monthly premium written

Retention rate of renewals

Cross-selling success rate

Jonathan Quinonez Insurance Agency is a high-performing agency located in the heart of Norman, Oklahoma. With a commitment to excellence and a passion for serving our community, we specialize in providing personalized insurance solutions tailored to meet the unique needs of our clients. Our team of dedicated professionals brings years of experience and expertise to the table, ensuring that our clients receive the highest level of service and support.

At Jonathan Quinonez Insurance Agency, we understand that insurance can be complex and overwhelming. That's why we strive to simplify the process for our clients, offering clear guidance and expert advice every step of the way. Whether you're in need of auto, home, life, or business insurance, you can trust us to find the right coverage options to protect what matters most to you.

Joining Jonathan Quinonez Insurance Agency means becoming part of a winning team dedicated to excellence and success. Here are a few reasons why you should consider joining us:

1. Opportunity for Growth: We believe in investing in our team members and providing opportunities for professional growth and advancement. Whether you're just starting your career or looking to take the next step, we'll support you every step of the way.
2. Positive Work Environment: At Jonathan Quinonez Insurance Agency, we foster a positive and inclusive work environment where teamwork and collaboration are encouraged. We value diversity and celebrate the unique contributions of each team member.
3. Commitment to Excellence: As a high-performing agency, we hold ourselves to the highest standards of excellence in everything we do. When you join our team, you'll be part of a company that is committed to delivering exceptional service and exceeding client expectations.
4. Competitive Compensation: We offer competitive compensation packages, including base salary, bonuses, and incentives, to reward our team members for their hard work and dedication.
5. Make a Difference: By joining Jonathan Quinonez Insurance Agency, you'll have the opportunity to make a difference in the lives of our clients every day. You'll play a vital role in helping them protect what matters most to them, giving them peace of mind for the future.

If you're ready to take your career to the next level and join a winning team, we want to hear from you. Apply now to become part of the Jonathan Quinonez Insurance Agency family and start making a difference today!