We’re looking for a Bilingual Customer Success Manager (CSM) to join our team and help us build lasting relationships with our customers. In this part-time role, you’ll focus on providing exceptional service to existing clients while identifying opportunities to cross-sell and expand the value we deliver. You’ll be the go-to person for resolving customer issues, helping them get the most out of our products, and creating strong relationships that drive retention and growth.

If you’re fluent in Spanish and have experience in customer success, account management, or a similar role, this is the perfect opportunity for you to make a direct impact in a growing company!

Work Hours:

Monday - Friday 1pm-5pm

Salary Range: $15.00 - $18.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Career Growth Opportunities

Mon-Fri Schedule

Work from Home

Flexible Schedule

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Evenings Off

• Fluency in Spanish – must be bilingual.
• Experience in customer success, account management, or a related role.
• Strong interpersonal skills and the ability to build relationships with customers.
• Ability to identify and act on cross-sell opportunities.
• Organized, detail-oriented, and able to manage multiple accounts effectively.
• Strong communication skills, both written and verbal.
• High school diploma or equivalent; college degree preferred.

• Customer Support & Relationship Management: Provide ongoing support to clients, ensuring their satisfaction with products/services.
• Cross-Sell Opportunities: Identify and promote additional products or services that benefit the customer, increasing account value.
• Build Long-Term Relationships: Maintain strong, positive relationships with customers to ensure retention and satisfaction.
• Monitor Customer Health: Track key customer metrics (e.g., usage, engagement) to proactively address concerns or identify opportunities for growth.
• Onboard & Educate Customers: Assist with onboarding new clients and provide training on product features and best practices.
• Collaborate Across Teams: Work with Sales, Marketing, and Product teams to share customer insights and feedback.
• Track Customer Success Metrics: Monitor customer feedback, satisfaction, and engagement to assess success and suggest improvements.

Jonathan Quinonez Insurance Agency is a high-performing agency located in the heart of Norman, Oklahoma. With a commitment to excellence and a passion for serving our community, we specialize in providing personalized insurance solutions tailored to meet the unique needs of our clients. Our team of dedicated professionals brings years of experience and expertise to the table, ensuring that our clients receive the highest level of service and support.

At Jonathan Quinonez Insurance Agency, we understand that insurance can be complex and overwhelming. That's why we strive to simplify the process for our clients, offering clear guidance and expert advice every step of the way. Whether you're in need of auto, home, life, or business insurance, you can trust us to find the right coverage options to protect what matters most to you.

Joining Jonathan Quinonez Insurance Agency means becoming part of a winning team dedicated to excellence and success. Here are a few reasons why you should consider joining us:

1. Opportunity for Growth: We believe in investing in our team members and providing opportunities for professional growth and advancement. Whether you're just starting your career or looking to take the next step, we'll support you every step of the way.
2. Positive Work Environment: At Jonathan Quinonez Insurance Agency, we foster a positive and inclusive work environment where teamwork and collaboration are encouraged. We value diversity and celebrate the unique contributions of each team member.
3. Commitment to Excellence: As a high-performing agency, we hold ourselves to the highest standards of excellence in everything we do. When you join our team, you'll be part of a company that is committed to delivering exceptional service and exceeding client expectations.
4. Competitive Compensation: We offer competitive compensation packages, including base salary, bonuses, and incentives, to reward our team members for their hard work and dedication.
5. Make a Difference: By joining Jonathan Quinonez Insurance Agency, you'll have the opportunity to make a difference in the lives of our clients every day. You'll play a vital role in helping them protect what matters most to them, giving them peace of mind for the future.

If you're ready to take your career to the next level and join a winning team, we want to hear from you. Apply now to become part of the Jonathan Quinonez Insurance Agency family and start making a difference today!