Join Insurance Connection of South Florida, a reputable organization deeply embedded in the vibrant community of Key Largo, Florida. We are seeking a dedicated and enthusiastic Licensed Insurance Service Representative to join our team. Our agency is committed to providing outstanding service, where each team member is valued and recognized for their contributions. As a key player in our firm, you will be instrumental in ensuring customer satisfaction by addressing client inquiries, offering tailored insurance solutions, and maintaining the high standards of service our clients expect and deserve. This role offers an opportunity to work in a positive and supportive environment where your skills will be nurtured and developed. If you are passionate about helping others, we invite you to join us at Insurance Connection of South Florida!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Retirement Plan

Hands on Training

Mon-Fri Schedule

Casual Fridays

Team Culture

Paid Holidays

Licensing: Valid insurance customer service representative (4-40) license is required.

Experience: Demonstrated experience in customer service within the insurance industry preferred.

Communication Skills: Strong verbal and written communication skills with an emphasis on clarity and empathy.

Customer Focus: Must possess a friendly, customer-focused attitude and a desire to assist clients in a professional manner.

Organizational Skills: Excellent organizational abilities with a keen attention to detail.

Team Player: Ability to work collaboratively with colleagues to achieve team goals and enhance customer satisfaction.

Client Assistance: Assist policyholders with inquiries, claims, and policy clarifications in a professional manner.

Policy Updates: Ensure that clients' insurance policies are up-to-date by processing their requests for amendments and adjustments.

Data Management: Accurately maintain and update customer information in the company's database.

Complaint Resolution: Manage customer complaints efficiently and in a respectful manner, providing satisfactory solutions and escalating issues when necessary.

Customer Retention: Develop strong relationships with clients to foster loyalty and ensure repeat business.

Collaboration: Work with team members to improve service delivery and share best practices.

Learning: Stay informed about changes in insurance policies and industry standards to provide accurate information to clients.

Growth: Keep learning to gain more knowledge on different insurance products.