At Insurance Center of Monroe, we’re a third-generation family-owned business that takes pride in providing exceptional service with the support of our top-tier carrier partners. Our small, detail-oriented team works closely together and treats each other like family. We’re looking for someone who shares our commitment to long-term growth and is ready to invest in their career alongside a team that values hard work, accountability, and mutual success.

We’re seeking an Insurance Customer Service Representative to manage and support our valued client accounts. This role is perfect for someone who thrives in a steady, team-oriented environment and is eager to build lasting relationships with both clients and coworkers. With a salary range of $30,000 to $45,000 per year, plus potential bonuses and future opportunities to advance into higher-earning roles, this is more than just a job—it’s a career path.

If you're ready to grow with a team that truly invests in you, Apply Today and see what a future at Insurance Center of Monroe can look like!

Salary Range: $30,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

• Strong interpersonal and communication skills
• Proficiency in insurance management software, CRM systems, and Microsoft Office
• Understanding of personal and commercial insurance products and processes
• Knowledge of industry regulations and compliance
• Highly organized with strong problem-solving abilities
• Ability to manage multiple client accounts and priorities effectively
• Professional, empathetic, and client-focused approach

• support
• Conduct regular account reviews and recommend coverage adjustments as needed
• Process policy changes, renewals, and cancellations accurately and on time
• Manage personal and commercial insurance policies, including endorsements and claims
• Assist clients with necessary documentation for policy updates
• Monitor policy performance and resolve any coverage, billing, or claim issues
• Handle complex or escalated client concerns with professionalism and care

Since we were founded more than 80 years ago, we have kept up with the myriad changes in the industry. We serve as trusted advisers to thousands of clients for property and casualty insurance. At Insurance Center of Monroe, the professionals are some of the most knowledgeable in the business and are always up-to-date with the latest trends.

We understand business

We work extensively with professionals, retailers, contractors, and commercial building owners to help them protect their businesses and the facilities that they manage. No matter your background, rest assured knowing that you are protected against the risks that can harm your business.

Our legacy speaks for itself

Insurance Center of Monroe has been a Monroe, MI staple since 1929. Throughout our time in business, we have ensured that countless people stay protected from the numerous uncertainties in life - all with genuine care and courtesy for our customers.