Welcome to Insurance Brokers of MN - The Steven Graham Agency, where we're passionate about serving our community in Brooklyn Center, Minnesota, with reliable and trustworthy insurance solutions. We believe that exceptional customer service is the cornerstone of our business, and we're looking for someone special to join our dedicated team. If you have a warm personality, a knack for problem-solving, and a genuine desire to assist others, you might be the perfect fit for our Insurance Customer Service Rep role. You'll be the friendly voice and helpful hand for our valued clients, guiding them through their insurance needs and ensuring they feel supported and understood. We foster a supportive work environment where your contributions are truly appreciated. Come be a part of a team that values connection and making a real difference for our policyholders. We can't wait to meet you!

Salary Range: $47,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Pay Raise Opportunities

Licensing Assistance

401K

Work Life Balance

Team Meetings

Paid Holidays

Weekends Off

Career Growth Opportunities

Paid Time Off (PTO)

Monthly & Yearly Bonuses

Commission Opportunities

BI-weekly team meetings

Team building events

Appreciation lunches

Collaborative work environment

Home/work life balance

Community involvement

Paid holidays

Business casual attire

Weekly commission opportunities

Monthly bonus opportunities

Birthday celebrations

Casual Fridays

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Property and Casualty licenses preferred, willing to train, licensing assistance available

High school diploma or equivalent required.

Prior customer service experience, preferably in the insurance industry.

Excellent communication skills, both written and verbal.

Proficiency with standard office software and computers.

A genuine desire to help people and solve problems.

Ability to multitask and manage time effectively in a busy office setting.

Respond to customer inquiries via phone, email, and in person with a friendly and helpful demeanor.

Assist clients with policy changes, billing questions, and general insurance inquiries.

Provide accurate information regarding insurance products and services.

Process policy endorsements, renewals, and cancellations efficiently.

Document all customer interactions and transactions in our system.

Work collaboratively with the sales team to ensure a smooth customer experience.

At Insurance Brokers of MN, we pride ourselves on being your trusted partner in navigating the world of insurance. Our energetic team is dedicated to providing personalized coverage solutions that empower our clients to protect what matters most. We foster a welcoming culture where collaboration, innovation, and growth thrive. Join us in shaping the future of insurance and make a meaningful impact in our clients' lives while enjoying a vibrant and supportive workplace! Explore opportunities with us today!

At Insurance Brokers of MN, we redefine the insurance experience with energy and professionalism. Our mission is to empower our clients through personalized service and innovative solutions. Join a dynamic team that thrives on collaboration, integrity, and excellence in the insurance industry. With a culture that promotes growth and inclusivity, we prioritize your development and success. Choose us for a rewarding career where your contributions make a difference, and together, we can protect what matters most.