At our rapidly growing insurance agency, we believe in blending high-performance standards with a people-first culture. As an Agency Process Specialist, you'll play a vital role in ensuring that our internal systems, workflows, and service delivery processes run smoothly and efficiently helping our agents and clients get the best possible experience.

We're proud of our fast-paced yet supportive environment where personal development, innovation, and accountability are core to our culture. If you're detail-obsessed, tech-comfortable, and thrive on creating structure and clarity, this role was built for you.

Salary Range: $2,600.00 - $3,400.00 per month

Benefits

Monthly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

To succeed in this role, you should have:

-Experience in operations, administrative support, or process improvement, ideally within an insurance or financial services context.

-Strong technical comfort with CRMs, spreadsheets, and digital tools (e.g., pipeline trackers, carrier portals, task automation tools).

-Proven attention to detail, task ownership, and time management.

-The ability to communicate clearly and proactively, especially when clarifying next steps or identifying an issue.

-A mindset of continuous improvement... you're always looking for a better, faster, clearer way to get results.

As a Process Specialist, your day-to-day responsibilities will focus almost entirely (97%+) on operational excellence and support for agency productivity. Your tasks will include:

Managing and optimizing internal workflows using our CRM and policy management systems to ensure nothing falls through the cracks.

Monitoring submissions, follow-ups, and client onboarding progress, flagging issues and ensuring timeliness and compliance.

Troubleshooting process gapsidentifying bottlenecks or repetitive challenges and proposing system improvements.

Maintaining accurate documentation for agency processes, training steps, and SOPs to support scale and consistency.

Supporting agents and client service teams with backend task execution, application tracking, form submissions, and portal updates.

Inscendo LP - Farmers Insurance is a dynamic and professional agency dedicated to protecting what matters most. We're seeking energetic individuals to join our team, committed to delivering exceptional service and building lasting client relationships. Grow your career in a supportive, fast-paced environment within the thriving insurance industry.