The Angela Warmath Allstate Agency is seeking a seasoned, experienced Bilingual Customer Service Representative to join our growing team. We are looking for a highly detail-oriented insurance professional who already understands the Allstate environment and can confidently support clients while delivering exceptional service and uncovering cross-sell opportunities.

This is not an entry-level role. The ideal candidate already has Allstate binding authority, agency-side service experience, and a passion for helping customers protect what matters most.

What We’re Looking For

The ideal candidate is:

• Fluent in both English and Spanish
• Experienced with Allstate systems and processes
• Detail-oriented with strong follow-through
• Comfortable managing multiple responsibilities in a fast-paced agency environment
• Skilled at building relationships and providing white-glove customer support
• Motivated by helping clients while also identifying additional protection needs

What Success Looks Like

• Clients feel supported, informed, and cared for
• Policies are handled accurately and efficiently
• Reviews consistently uncover additional protection opportunities
• Follow-up and documentation are completed thoroughly and on time
• Agency standards and production goals are consistently met

We offer flexibility based on the right candidate:

Remote

Hybrid

In-office in Joshua, TX

Why Join Angela Warmath Allstate Agency?

We are committed to building a strong, customer-focused team that values professionalism, accountability, and exceptional service. If you are an experienced Allstate professional looking for a long-term opportunity where your expertise truly matters, we would love to meet you.

Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

• Minimum 1 year of experience working with Allstate
• Current or previous Allstate binding authority required
• Bilingual Spanish/English required
• Agency-side customer service experience required
• Strong communication and organizational skills
• Ability to work independently in a remote, hybrid, or office setting

• Customer Service & Policy Support
• Process policy changes and endorsements
• Accept and process customer payments
• Conduct customer policy reviews
• Maintain accurate documentation and follow-through on all client requests
• Deliver outstanding customer service while strengthening client relationships
• Claims & Inspections Support
• Guide clients through the claims process with empathy and professionalism
• Explain inspection requirements and timelines to new clients
• Follow up on inspections and outstanding underwriting items
• Serve as a trusted point of contact throughout the customer experience
• Sales & Cross-Selling Expectations
• Conduct a minimum of 25+ customer policy reviews per month
• Follow the agency’s Asset 360 review conversation model
• Identify coverage gaps and uncover cross-sell opportunities
• Write and close a minimum of 10 VC items per month

Inner Circle University utilizes a combined 50+ year experience and knowledge of the P&C Insurance Industry to help Top Performing Agencies find Top Performing Candidates.  We only work with the best - Our employer partners offer top compensation, benefits, and many are award winning and have excellent reputations in the industry.  In return, we are looking for the very best employees to place at these organizations. Proven track records in sales, service, reliability & dependability.  Check out our website at www.innercircleu.com for more information.