Inner Circle University
Licensed Insurance Customer Service Representative
Job Overview
BRING YOUR EXCELLENT CUSTOMER SERVICE EXPERIENCE TO AN AWARD WINNING AND GROWING AGENCY!
The Tony Cid Allstate Agency has an amazing opportunity in our service department! Our long standing and well-known agency is looking to hire, experienced customer service “SUPER STARS"! We are seeking individuals who have a strong desire to help people, with a positive attitude, willingness to learn, and that are interested a long term career opportunity.
About the Agency
This Allstate Agency is located in Morganville, NJ. We help our customers with auto, home, life, renters insurance & more. This service-oriented insurance agency is owned & operated locally and has been a pillar in the community for almost 60 years! We are dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights. The agency provides world-class service, and our clients tell us we feel like family! We are seeking to hire a Customer Service Representative who has a strong desire to help customers with any of our service-related tasks.
As a Customer Service Representative, you will be the first point of contact for the agency. You will be greeting clients in the office, answering the phones, helping with tasks such as applying payments, answering billing questions, making policy changes, assisting with the claims process, and helping our sales team to ensure we provide world class service to our clients.
*Insurance industry experience preferred, but not required*
Salary Range: $42,000.00 - $46,000.00 per year
Benefits
- Competitive pay plan including opportunities for commission and bonus structure!
- Comprehensive benefit plan including medical, 401(k), and PTO!
- On the job training with options for career growth and advancement
- Fun and friendly work environment
Requirements
- Currently possess a valid Property & Casualty Insurance License, or have the ability to obtain one
- MUST have a minimum 2 years’ customer service experience in an office setting *REQUIRED*
- Have a proven track record of dependability & reliability – showing up to work as scheduled, on time.
- Desire to want to help educate others on insurance – how and why it’s important to have the proper coverage
- Have an upbeat, positive and enthusiastic attitude.
- Great self-starter with a sense of urgency.
- Create relationships from a cold start and be able to handle customer rejection.
- Have the ability to answer prospective client's questions efficiently and effectively.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent communication/interpersonal skills.
- Previous Insurance Experience preferred
- Bilingual (Spanish) preferred
Responsibilities
- Answer phones, politely greet walk in customers
- Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
- Assist the sales team to ensure a seamless and positive customer experience.
- Ask each customer for referrals and recommendations
- Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
- Maintain client relationships with follow up phone calls.
- Schedule appointments for sales staff to meet prospective customers
- Manage and maintain a positive office environment and perform any other office related tasks