Welcome to IdealTraits Marketing, where we're not just selling cars; we're building relationships and creating memorable experiences for every person who walks through our doors in Lake Orion, Michigan. We believe that exceptional customer service is the engine that drives our success, and we're looking for a bright, energetic individual to join our team as a Customer Service Representative. You'll be the welcoming face and voice of our dealership, ensuring that every interaction is positive, helpful, and leaves our customers feeling valued. This isn't just about answering questions; it's about creating connections, understanding needs, and being a key player in guiding our clients toward their perfect vehicle or service. If you have a knack for making people feel comfortable, a passion for helping others, and thrive in a dynamic environment, you'll fit right in with our dedicated team.
Salary Range: $45,000.00 - $65,000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Life Insurance
Work from Home
Flexible Schedule
Hands on Training
Dental Insurance
Vision Insurance
Health Insurance
Career Growth Opportunities
Excellent communication and interpersonal skills.
Proven customer support experience or experience as a client service representative.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent; college degree preferred.
Proficiency with CRM systems and standard office software.
A positive attitude and a genuine desire to help others.
Serve as the first point of contact for customer inquiries via phone, email, and in-person.
Provide accurate information about vehicles, services, and dealership policies.
Address and resolve customer issues and complaints with empathy and efficiency.
Schedule appointments for test drives, service, and sales consultations.
Maintain customer records and update information in the CRM system.
Collaborate with sales and service teams to ensure a seamless customer experience.
Contribute to a welcoming and positive atmosphere for all visitors.