Are you passionate about making a real difference in people's day? At IdealTraits Inc., we believe that exceptional customer service is the cornerstone of a great company. Located right here in Lake Orion, Michigan, we're a team dedicated to providing support that's not just efficient, but genuinely warm and helpful. We’re looking for someone who loves connecting with people and has a knack for turning challenges into positive experiences. As a Customer Service Representative, you’ll be the friendly voice and helpful hand for our valued customers, guiding them, solving their problems, and ensuring they feel heard and appreciated. This isn't just about answering questions; it's about building relationships and upholding the reputation we've worked hard to earn. If you're looking for a role where your positive attitude and problem-solving skills can truly shine, and you enjoy being part of a supportive, local team, we’d be thrilled to welcome you aboard.

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

High school diploma or equivalent; some college coursework preferred.

Proven customer support experience or experience as a client service representative.

Excellent active listening, verbal, and written communication skills.

Ability to multi-task, prioritize, and manage time effectively.

Proficiency in computer systems and basic data entry.

A genuine desire to help people.

Engage with customers in a friendly and professional manner via phone, email, and chat.

Identify and assess customers' needs to achieve satisfaction.

Provide accurate, valid, and complete information by using the right methods/tools.

Resolve customer complaints, provide appropriate solutions and alternatives within the time limits.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

IdealTraits is located in the heart of Lake Orion, right on the lake with beautiful views and the availability to kayak! IdealTraits first opened its doors in . Within the last year, we have added + employees to our team. IdealTraits is a computer software company that helps insurance agents hire the best top talent using our job posting features and personality assessments. Join our team to help change a candidate's life today!

At IdealTraits, we’re more than just an ATS platform—we’re a team driven by innovation, collaboration, and purpose. Located in the heart of Lake Orion with stunning lake views and even the chance to kayak after work, we offer a workplace that inspires both productivity and balance. Since opening our doors in 2012, we’ve grown steadily, adding 10+ team members in the last year alone. At IdealTraits, you’ll play a vital role in helping insurance agents connect with top talent while empowering candidates to take the next step in their careers. Join us and make a meaningful impact—one hire at a time!