Join IdealTraits, a leading applicant-tracking software company, as a Remote Inbound Customer Service Representative! As the first point of contact for our clients, you’ll provide exceptional support with a focus on empathy, problem-solving, and efficiency. We’re looking for a tech-savvy professional with strong written and verbal communication skills, the ability to multitask in a fast-paced environment, and experience using Google Suite—especially Google Sheets. A background in chat support (Intercom and Gmail) is a plus, along with familiarity in writing and editing job ads and knowledge of job board best practices.

At IdealTraits, we prioritize work-life balance with unlimited PTO, a comprehensive benefits package (health, dental, vision), and a growth-oriented culture that supports your professional development. If you thrive in a dynamic environment and love helping others succeed, we’d love to have you on our team!

Salary Range: $30,000.00 - $40,000.00 per year

Benefits

Annual Base Salary + Commission

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Unlimited PTO

401K Plan

Paid Holidays

On the job training

Career Development & Growth Opportunities

Team Building Activities

Weekends and Holidays Off

Supplemental Insurance

Great team atmosphere

Strong written and verbal communication skills, with fast and accurate typing speed.

Exceptional customer service skills with a focus on empathy, active listening, and problem-solving.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in Google Suite, particularly Google Sheets.

Experience with chat support platforms like Intercom and Gmail.

Ability to gather, analyze, and interpret data to support customer needs.

Familiarity with writing and editing job ads; knowledge of job board standards and best practices is a plus.

Tech-savvy with the ability to quickly learn and adapt to new software.

Chat Support: Provide real-time responses to client inquiries via chat, focusing on fast, accurate, and high-quality service while meeting expected response times to achieve high customer satisfaction ratings.

Email Management: Monitor and respond to emails sent to the support inbox, ensuring all inquiries are addressed promptly and effectively.

Service Call Handling: Answer incoming service-related calls that are forwarded through the main phone line.

Custom Job Ad Creation: Write customized job ads for clients involved in our Virtual Hiring Assistant Program, tailoring ads to align with client needs and job board standards.

Job Ad Review: Review job ads that receive a low volume of applicants, connecting with clients to explain adjustments needed to meet job board standards and attract more candidates.

Help Center Review: Update and review Help Center articles as needed to ensure they remain relevant and helpful for users.

IdealTraits is located in the heart of Lake Orion, right on the lake with beautiful views and the availability to kayak! IdealTraits first opened its doors in 2012. Within the last year, we have added 10+ employees to our team. IdealTraits is a computer software company that helps insurance agents hire the best top talent using our job posting features and personality assessments. Join our team to help change a candidate's life today!

At IdealTraits, we’re more than just an ATS platform—we’re a team driven by innovation, collaboration, and purpose. Located in the heart of Lake Orion with stunning lake views and even the chance to kayak after work, we offer a workplace that inspires both productivity and balance. Since opening our doors in 2012, we’ve grown steadily, adding 10+ team members in the last year alone. At IdealTraits, you’ll play a vital role in helping insurance agents connect with top talent while empowering candidates to take the next step in their careers. Join us and make a meaningful impact—one hire at a time!