Join IdealTraits Inc., a leading customer service provider committed to delivering exceptional service to our valued customers. Located in Lake Orion, Michigan, our team is dedicated to creating positive experiences and building lasting relationships with our clientele.

We are seeking a passionate Customer Service Representative to join our team in our office setting. As a pivotal member of our customer service team, you will be the first point of contact for our customers, providing solutions to their inquiries and ensuring their satisfaction. At IdealTraits Inc., we value integrity, teamwork, and excellence in all that we do.

If you are customer-focused, detail-oriented, and eager to work in a supportive team environment, IdealTraits Inc. is the place for you. Apply now and be a part of our mission to exceed customer expectations!

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Birthday's Off

Communication Skills: Strong verbal and written communication abilities to interact effectively with customers.

Customer Focus: A customer-centric approach with a genuine desire to provide exceptional service.

Problem-Solving: Ability to resolve issues calmly and efficiently, ensuring customer satisfaction.

Organizational Skills: Capable of multitasking and prioritizing tasks in a fast-paced environment.

Team Player: Collaborative mindset, willing to work with colleagues to achieve common goals.

Empathy: Ability to empathize with customers, understanding their needs and providing appropriate solutions.

Client Assistance: Provide exceptional customer support by resolving inquiries and issues promptly and professionally.

Communication: Interact with customers via phone, email, or in person to address their needs and ensure a positive experience.

Problem-Solving: Analyze situations, identify solutions, and take the necessary steps to meet customer requirements effectively.

Documentation: Maintain accurate records of customer interactions, feedback, and transactions.

Team Collaboration: Work closely with other team members to guarantee a consistent and high-quality customer service experience.

IdealTraits is located in the heart of Lake Orion, right on the lake with beautiful views and the availability to kayak! IdealTraits first opened its doors in 2012. Within the last year, we have added 10+ employees to our team. IdealTraits is a computer software company that helps insurance agents hire the best top talent using our job posting features and personality assessments. Join our team to help change a candidate's life today!

At IdealTraits, we’re more than just an ATS platform—we’re a team driven by innovation, collaboration, and purpose. Located in the heart of Lake Orion with stunning lake views and even the chance to kayak after work, we offer a workplace that inspires both productivity and balance. Since opening our doors in 2012, we’ve grown steadily, adding 10+ team members in the last year alone. At IdealTraits, you’ll play a vital role in helping insurance agents connect with top talent while empowering candidates to take the next step in their careers. Join us and make a meaningful impact—one hire at a time!