Are you a results-driven communicator who thrives on connecting with people and delivering exceptional service? Do you enjoy making outbound calls and being the voice of a company customers trust? We’re looking for a Customer Service Representative who’s proactive, persuasive, and passionate about helping others.

Ready to make an impact? Apply now and become the voice that helps our customers thrive.

Salary Range: $18.00 - $30.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Life Insurance

Tuition Reimbursement

What We’re Looking For:

1+ year of customer service or call center experience (outbound preferred).

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Self-motivated, goal-oriented, and thrives in a fast-paced environment.

Familiarity with CRM systems and basic tech-savviness.

High school diploma or equivalent (Associate’s or Bachelor's degree a plus).

Make outbound calls to current and potential customers to provide support, resolve issues, and promote products or services.

Follow up on inquiries, service requests, or feedback with professionalism and urgency.

Build strong customer relationships by actively listening, identifying needs, and offering tailored solutions.

Meet and exceed performance metrics, including call volume, customer satisfaction, and conversion targets.

Accurately log interactions, follow-up steps, and outcomes in our CRM system.

Collaborate with internal teams to ensure timely and effective resolutions.

Ian McShane Farm Bureau Insurance is a dynamic and professional leader in the insurance industry. We're dedicated to protecting what matters most to our clients with innovative solutions and exceptional service. Join our energetic team and make a real impact, growing your career in a supportive and forward-thinking environment.