If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our San Antonio insurance agency today! Our reputable insurance agency is looking for an exceptional personal lines insurance customer service representative to join our team (In-office). At IBC Insurance Agency Ltd we pride ourselves on our outstanding insurance products and customer service.

Benefits

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

• Two years of experience in Personal Lines Insurance customer service.
• Bilingual, fluent in both English and Spanish.
• Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance. Must also be current on all Continuing Education (CE) credits needed to renew license.

Primary Responsibilities:

·        Coordinate day to day service needs for clients

·        Collaborate with Production team on strategy and marketing for new and renewal coverages

Detailed duties:

·        Provide policy service including changes, payments, claims, 3rd party communications

·        Research coverage issues, policy problems, cancellation issues, reinstatements, billing problem

·        Maintain client files and ensure accurate account information

·        Confer with client and agency personnel to resolve client issues or complaints

·        Identify and request renewal exposures from client

·        Identify gaps in coverage to maximize client protection

·        Prepare final submission for new and renewal marketing

·        Review new and renewal policies for accuracy in rating and coverage

·        Overall responsibility of ensuring coverage is placed correctly

·        Correspond with carrier underwriters

·        Coordinate billing and premium financing

·        Follow up on outstanding claims

·        Coordinate Issuance and quoting of premium finance agreements

·        Complete final review of policy documents and coordinate delivery to client

·        Identify opportunities for expanded business through gaps in coverage

·        Keep informed on industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance

• Performs other functions as assigned by management

Our Agency is headquartered in San Antonio TX specializing in Commercial Lines, Personal Lines, and Employee Benefits.. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!