Hoda Hasheminejad-Farmers Insurance Agency
Customer Service Representative Insurance (Entry Level + Commission)
Job Overview
Join Our Fast-Growing Insurance Agency as a Customer Service Representative!
Entry-Level | Hourly Pay + Unlimited Commission | Real Career Growth
Are you someone who loves helping people, thrives on staying organized, and wants more than just another job? We're looking for a driven, detail-oriented, and friendly Customer Service Representative to be the voice of our agency!
Salary Range: $18.00 - $24.00 per hour
Benefits
Hourly Base Salary Based on Experience
Mon-Fri Schedule
Hands on Training
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
Career Growth Opportunities
Requirements
High School Diploma or GED required
Associates or Bachelors degree is a plus but not required
Excellent verbal and written communication skills
Must be comfortable speaking with clients over the phone and via email
Strong organizational skills and attention to detail
Able to prioritize tasks and manage time effectively in a fast-paced environment
Basic computer skills
Proficient with Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly
Customer-first attitude
Friendly, professional, and patient when dealing with client questions and concerns
Willingness to learn
We provide training, but a coachable mindset is a must
Reliable and punctual
Consistency is keyyou'll be an important part of the team
Must be authorized to work in the U.S.
Bonus Qualifications (Not Required, but a Big Plus):
Prior experience in customer service, retail, hospitality, or a call center
Familiarity with insurance products or terminology
Bilingual (Spanish, Farsi, or other languages)
Experience with agency management systems (e.g., NowCerts, Applied, HawkSoft)
Responsibilities
Respond to inbound customer calls and emails in a courteous and professional manner
Address policy inquiries, assist with billing questions, and provide information about insurance products and services
Accurately document customer interactions and follow-up on pending issues
Prioritize daily tasks effectively to ensure time-sensitive matters are handled promptly
Maintain organized records and update customer information as needed
What Youll Do:
Be the first point of contact for our valued clientsvia phone, email, and more
Handle customer questions, policy updates, and service requests, documentation follow ups
Keep things running smoothly with great follow-up and time management
Work closely with a supportive team that wants you to succeed
Why Youll Love It Here:
Unlimited Commission Potential Earn beyond your hourly rate by helping clients and going the extra mile
Training & Mentorship Well teach you everything you need to know
Real Growth Opportunities Move up in the company as you grow your skills
Positive Work Environment We believe in teamwork, respect, and recognition
Who You Are:
A strong communicator whos great on the phone and in writing
Organized, proactive, and dependable
Excited to learn the insurance industry (no experience required!)
Bilingual a plus, but not required
If you're ready to build a real career not just clock in and out we want to hear from you!