Hinckley Insurance is seeking an enthusiastic and experienced Customer Service Representative to join our dynamic team in Lake Worth, Florida. We are particularly interested in individuals fluent in Spanish who can provide exceptional service to our diverse clientele. As part of our office-based team, you will have the opportunity to showcase your skills in a vibrant and welcoming atmosphere where employee engagement and client satisfaction are top priorities. At Hinckley Insurance, we value a positive workplace culture and are committed to fostering an inviting environment for both staff and customers. Your role will be pivotal in maintaining our high standards of service and supporting our valued Allstate clients. If you are a dedicated professional with a passion for helping others and a keen interest in contributing to a positive workplace, we welcome your application.
Salary Range: $48,000.00 - $52,000.00 per year
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Retirement Plan
Bilingual: Fluency in both English and Spanish is essential for this role.
Experience: Prior experience in customer service, especially within the insurance sector, is required.
Communication Skills: Exceptional verbal and written communication skills in both languages.
Customer-Oriented: Strong dedication to meeting and exceeding client expectations, with an excellent service-oriented attitude.
Problem-Solving: Ability to efficiently address and resolve client concerns and inquiries.
Professionalism: Maintain a professional demeanor and positive attitude in all interactions.
Technical Skills: Proficiency in using customer service and CRM software tools.
Team Collaboration: Ability to work effectively and harmoniously within a team environment.
Customer Support: Provide exceptional customer service to Allstate clients, addressing their queries and concerns efficiently and professionally.
Bilingual Communication: Utilize Spanish language skills to assist Spanish-speaking clients, ensuring clear and accurate communication.
Policy Understanding: Gain a thorough understanding of Allstate's offerings to provide clients with informed advice and assistance.
Problem Resolution: Proactively identify and resolve potential issues, collaborating with other team members as necessary to ensure customer satisfaction.
Relationship Cultivation: Build and maintain strong relationships with clients, fostering trust and loyalty in company services.
Documentation: Accurately document customer interactions, transactions, and details in the system for consistent and effective record-keeping.
Feedback Loop: Gather customer feedback to improve service delivery and customer experience continually.