Highstreet Insurance and Financial Services
Personal Lines Account Manager
Job Overview
Highstreet Insurance and Financial Services is seeking a highly motivated Personal Lines Account Manager to join our dynamic team in Kennewick, Washington. As a customer service-centric organization, we pride ourselves on delivering personalized insurance solutions and exceptional service to our clients. Our welcoming team environment supports professional growth, making this role ideal for someone passionate about customer engagement and insurance excellence.
In this position, you will be instrumental in managing a portfolio of personal insurance lines, providing tailored advice, and ensuring every client interaction meets our high standards of service. You'll collaborate closely with industry professionals and interact with clients to understand their needs, providing comprehensive coverage options. At Highstreet, we value proactive problem-solving and a positive attitude to deliver superior client experiences. If you're looking to make a meaningful impact and thrive in a supportive workplace, we invite you to apply today! The Base Pay is $52,000-$62,000 annually DOE and commission is available on top of that.
Salary Range: $52,000.00 - $62,000.00 per year
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Employee Appreciation events
4 O'clock Fridays
Snack Kitchen
Requirements
Experience: Minimum of 2 years in insurance customer service or a related field.
Knowledge: Familiarity with personal lines insurance products and services.
License: Active Washington State Insurance License is required.
Communication: Bilingual preferred
Customer-centric: Strong commitment to providing superior customer service.
Problem-solving: Ability to troubleshoot and resolve client queries efficiently.
Organization: Highly organized with strong attention to detail.
Teamwork: Able to work collaboratively with others in a team-focused environment.
Tech Skills: Proficient in using EPIC and Microsoft Office Suite preferred
Responsibilities
Client Relationship Management: Develop and maintain strong relationships with personal lines clients, understanding their needs and responding promptly to inquiries.
Policy Processing: Manage policy changes, renewals, and cancellations efficiently to ensure client satisfaction and retention.
Risk Assessment: Evaluate client risks and provide recommendations for coverage options tailored to their individual requirements.
Claims Assistance: Provide support and guidance to clients during the claims process, ensuring a smooth and satisfactory experience.
Account Reviews: Conduct regular account reviews to ensure all client information is up-to-date and policies are adjusted as necessary.
Product Knowledge: Stay informed about the company’s insurance products and services, offering suggestions to cross-sell opportunities.
Compliance: Ensure all activities comply with state insurance regulations and company policies.