Join Hernandez Insurance Agency, a vibrant and dynamic team in the heart of Burbank, Illinois. We are seeking a dedicated and bilingual Insurance Sales/Customer Service professional to become an integral part of our close-knit community. As a team that values face-to-face interactions and personalized service, we proudly operate from our local office, ensuring every client feels recognized and valued.

In this role, language is a powerful tool, and your bilingual abilities will enable you to connect with a diverse clientele, addressing their unique insurance needs with empathy and clarity. You will be instrumental in fostering trust and ensuring that each client experience reflects our commitment to exceptional service.

If you are passionate about making a difference, enjoy engaging with people from varied backgrounds, and thrive in a professional yet welcoming environment, Hernandez Insurance Agency is the perfect place for you. Join us in a fulfilling career where your contributions are appreciated and your growth is supported.

Salary Range: $35,000.00 - $95,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Language Skills: Must be fluent in both English and Spanish.

Experience: Prior experience in insurance sales or customer service is preferred, particularly in a bilingual setting.

Licensing: Active Property & Casualty License or willingness to obtain one shortly after hiring.

Communication: Strong interpersonal and communication skills, with the ability to engage effectively with clients from diverse backgrounds.

Problem-Solving: Excellent problem-solving abilities to provide tailored insurance solutions.

Customer-Oriented: A commitment to delivering outstanding customer service, with an emphasis on building long-lasting relationships.

Technology Skills: Proficiency with standard office software and familiarity with CRM systems.

Organization: Strong organizational skills with the ability to multitask effectively.

Client Engagement: Communicate with prospective and current clients in both English and Spanish, ensuring clear and comprehensive understanding of their insurance needs.

Policy Guidance: Offer expert advice on policy options, helping clients make informed decisions that enhance their coverage and financial security.

Sales Initiatives: Actively pursue new business through client referrals, inbound and outbound phone calls, and other lead generation strategies.

Customer Service: Provide excellent customer service, addressing inquiries and resolving issues promptly to ensure a positive customer experience than in turn also turn to potentially more sales.

Record Maintenance: Accurately document client interactions and transactions in the agency’s database system, ensuring data integrity and confidentiality.

Relationship Building: Foster long-term connections with clients, building trust and demonstrating the agency’s commitment to their needs.