Are you looking to grow? So are we! Hector Gonzalez- Farmers Insurance Agency in SANTA ANA, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Commercial Insurance Account Manager. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $20,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Flexible Schedule

Hands on Training

Dental Insurance

Vision Insurance

Life Insurance

• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Prior Sales Experience.
• Professional phone etiquette.
• Problem-Solving Capabilities.
• A Property & Casualty insurance license is required.
• Strong work ethic and leadership skills.
• Successful sales background.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• Knowledge of sales and marketing principles and strategies.
• Bilingual, fluent in both English and Spanish is required.

Ability to take initiative, be proactive, and think outside the box.

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

Ability to identify and solve problems, think critically, and make decisions quickly.

• Meet new business production goals and objectives as established.
• Develop insurance quotes, make sales presentations, and close sales.
• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Maintains phone time or sales quotas as determined by management.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Presents and explains insurance policy options based upon prospective client needs and their personalgoals.
• Participate in regular team meetings and brainstorming sessions.
• Attend training and continuing education courses.
• Handle customer renewals.

Hector Gonzalez- Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most to our clients. As part of the trusted Farmers Insurance family, we offer a vibrant environment where growth and client satisfaction are paramount. Join us to build a rewarding career in insurance!