Welcome to Hawkguard Insurance Services, a trusted name in the insurance domain, located in the heart of Temecula, California. We pride ourselves on creating a welcoming and positive environment where our clients feel valued and supported. As a Licensed Insurance Customer Service representative, you will be the smiling face and knowledgeable voice our clients rely on for their insurance needs. We are committed to ensuring that every client interaction is a positive experience, offering personalized assistance and exceptional service. At our office, we cultivate a team atmosphere where collaboration and client satisfaction are top priorities. Your role will be integral to maintaining the trust and loyalty we've built with our clients over the years. If you thrive in a friendly, community-oriented workspace and have a passion for helping others, we’d love to have you join our team!

Hybrid option available after in house training is completed.

Salary Range: $40,000.00 - $67,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Hands on Training

Career Growth Opportunities

Paid Time Off (PTO)

Appreciation lunches

Weekly team meetings

One on One coaching and development

Team building events

Home/Work life balance

Ongoing Training

Bonus opportunities

Mon-Fri Schedule

Evenings Off

Licensing: A current and valid California Insurance License is required.

Experience: Prior experience 1-2 years in property and casualty insurance

Communication Skills: Excellent verbal and written communication skills are crucial for effective client interaction.

Customer-Focused: Strong commitment to providing exceptional service and exceeding customer expectations.

Problem-Solving: Ability to quickly resolve issues and provide effective solutions to client inquiries.

Teamwork: Capability to work collaboratively in a team-oriented environment.

Organizational Skills: Strong organizational abilities to manage multiple tasks effectively.

Technical & Systems Proficiency: Must be comfortable navigating multiple software systems and have the ability to quickly learn and adapt to new technology. Our agency utilizes various platforms for client management, quoting, and communication, so being tech-savvy and resourceful in troubleshooting minor technical issues is essential. Strong typing skills and experience with CRM systems or insurance-related software are a plus.

Customer Support: Respond to customer inquiries and provide accurate information about insurance policies and services.

Policy Assistance: Assist clients with policy updates, claims, and changes to ensure a smooth and efficient service.

Problem Solving: Resolve customer concerns and issues promptly with a focus on delivering satisfactory outcomes.

Client Engagement: Engage with customers proactively to build strong relationships and retain their business.

Documentation: Maintain accurate and detailed records of customer interactions and follow-ups in the company system.

Service Improvement: Identify opportunities to improve customer service processes and contribute ideas for enhancing customer satisfaction.

Hawkguard Insurance Services is a dynamic leader in the insurance industry, dedicated to redefining customer service. With over 33 years of expertise, we empower clients through knowledge and trust, guarding their lives like a hawk. Join our team to deliver world-class protection and build a rewarding career!