Are you looking to grow? So are we! Harpole Farmers Agency in McKinney, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Service Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Fun and competitive environment

Hands-on Training

Ongoing Professional Development

You will need the following to be successful in this role:

• Previous experience servicing customer accounts in an insurance setting.
• A genuine willingness to learn, be intuitive and resourceful and be coachable.
• An upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• No insurance experience required but must be willing to learn
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

Here's what a typical day will involve:

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Develop new Financial Services opportunities.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.

Harpole Farmers Agency offers auto, home, life, RV, motorcycle, business and other types of insurance throughout Texas. We are known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in McKinney, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!

At Harpole Farmers Agency, we believe in empowering our team and clients alike with exceptional service and smart insurance solutions. Our energetic and professional culture fosters collaboration, innovation, and growth. We are dedicated to building long-lasting relationships, safeguarding your future, and making a positive impact in our community. Join us and be part of an inspiring journey where your contributions truly matter, and together, we redefine the insurance experience. Choose The Harpole Farmers Agency—where your potential meets our passion!