At Grand West Insurance, an Allstate Elite Insurance Agency we’ve been proudly serving Littleton and the greater Colorado community for 30 years. Specializing in Home, Life, and Auto insurance, we go beyond being a typical insurance provider. We are trusted advisors, dedicated to offering tailored protection for each client's unique needs. With a reputation for excellence, numerous awards, and industry recognition, we take pride in delivering exceptional personalized service. Our team operates with integrity, accountability, and a drive for excellence, all while fostering a collaborative and empowering work environment where growth and success are celebrated.
We’re seeking a Licensed Insurance Customer Service Representative (must have current insurance license or be willing to obtain) to be the backbone of our office. You’ll assist clients with policy changes, claims processing, and billing inquiries, all while supporting the sales team behind the scenes. This is an in-office, part-time role with a flexible schedule.
Base Salary + Bonus Opportunities: $20.00 - $30.00/hour
Hours: 20-30 hours per week, flexible schedule, in-office Littleton, CO
This position does not require sales, but sales opportunities and a sales commission plan are available for interested candidates.
At Grand West Insurance, we understand that life doesn’t always fit into a typical schedule. Are you someone who simply needs a flexible work arrangement? If you know you have what it takes to be a part of our team, let’s chat about your unique situation and see how we can make it work for both of us. We’re all about finding the right fit for great people.
Ready to bring exceptional customer service to the best clients? Apply now to join Grand West Insurance and help us continue delivering amazing service to our community.
Salary Range: $20.00 - $30.00 per hour
Hourly Base Salary + Bonus Opportunities
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Evenings Off
Licensed: Must have an active insurance license or be willing to obtain before starting the position.
Customer Service Expertise: A genuine passion for helping clients and ensuring they feel valued and heard.
Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and keep the office running smoothly.
Claims & Policy Knowledge: Experience assisting clients with claims and policy changes is a plus.
Team Support: A collaborative mindset with the ability to assist the sales team and manage behind-the-scenes tasks.
Attention to Detail: Ensure that all forms, records, and communications are accurate and compliant.
Client Support: Handle policy inquiries, billing issues, and claims processing to ensure clients feel supported.
Policy Management: Assist clients with updates, issue insurance cards, and ensure all policy documentation is current.
Claims Assistance: Be the first point of contact for clients filing claims, offering guidance throughout the process.
Office Coverage: Work in-office managing walk-ins, inbound calls, and support for the staff. Office hours are 8:30am - 5:30pm, Monday - Friday.
Office Organization: Manage administrative tasks like scheduling, filing, and overseeing office supplies.
Sales Team Support: Process paperwork, applications, and assist the sales team with client details to help streamline operations.
Communication Liaison: Ensure prompt client communication, relaying messages to team members and following up as needed.
Compliance: Maintain accurate client records and ensure all documentation meets regulatory standards.