Welcome to Goss and Associates – Allstate Insurance, where we pride ourselves on delivering exceptional customer service with a smile. With two agency locations in the Houston area, we are looking for a dedicated Customer Service Representative to join our team. As a key player in client relations, you will be the first point of contact for clients, providing them with the support and assistance they need. Your role will involve addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Our team thrives in a collaborative environment that respects and values each member's contributions. We offer an inviting workplace where your positive attitude and strong work ethic can shine. Join us in making a positive impact on the lives of our clients while growing your career in a supportive and professional environment. Apply today and become a part of our dedicated team at Goss and Associates – Allstate Insurance!

Salary Range: $48,000.00 - $80,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Parental Leave

• Education: High school diploma or equivalent is required.
• Experience: Previous customer service experience, especially in an insurance setting, is highly desirable.
• Communication Skills: Excellent verbal and written communication skills are essential for effective client interaction.
• Problem-Solving: Strong problem-solving abilities to address and resolve client issues efficiently.
• Interpersonal Skills: Ability to build rapport and maintain positive relationships with clients.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Technical Proficiency: Familiarity with computer systems and the ability to navigate insurance databases and software.
• Team Collaboration: Ability to work collaboratively within a team environment to achieve common goals.
• Professionalism: Maintain a professional demeanor and appearance at all times.

• Client Interaction: Serve as the primary point of contact for clients, handling inquiries, providing information, and resolving issues effectively.
• Claims Assistance: Guide clients through the claims process, ensuring a smooth experience from start to finish.
• Policy Management: Assist clients in understanding their policies, making amendments, and answering policy-related questions.
• Complaint Resolution: Address and resolve customer complaints with empathy and efficiency.
• Record Maintenance: Accurately update client records and ensure all interactions are documented properly.
• Feedback Collection: Gather customer feedback to help improve services and client satisfaction.
• Team Collaboration: Work closely with other departments to ensure client needs are met promptly.
• New Business: Help new and existing customers obtain insurance plans that fit their needs.

Our agency is located in Humble, TX specializing in auto, home, and life insurance products. We care about our clients and are committed to being a top-performing agency. Our dedicated staff works incredibly well as a team and always put the customer first. We are a rapidly growing agency looking for new team members to grow with us. Apply to our team today!