Join the dedicated team at Gina Mills COUNTRY Financial, where you'll play a vital role as an Insurance Service Assistant in our Robinson, Illinois office. As part of our close-knit team, you will provide exceptional service to our clients, ensuring their insurance needs are met with professionalism and care. Our aim is to maintain a friendly and inviting atmosphere where both clients and team members feel valued and supported. This on-site position offers a dynamic environment where your positive attitude and attention to detail will make a meaningful impact on our clients' experiences. At Gina Mills COUNTRY Financial, we believe in nurturing growth and fostering a culture of continuous improvement. Your journey with us will include opportunities for learning and development as you assist in delivering personalized insurance solutions. If you're passionate about contributing to a team that values its community and strives for excellence, we welcome you to apply and become a part of our family.

Salary Range: $15,000.00 - $35,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Education: High school diploma or equivalent; some college coursework is preferred.
• Experience: Previous experience in customer service or insurance industry is advantageous, but not necessary.
• Communication Skills: Strong verbal and written communication skills.
• Organizational Ability: Excellent attention to detail and organizational skills.
• Adaptability: Ability to handle multiple tasks and adjust priorities as needed.
• Team-Oriented: Collaborative and works well in a team-centered environment.
• Customer Service: Demonstrated commitment to providing exceptional customer service.
• Professionalism: Professional demeanor and positive attitude.
• Technical Skills: Proficient in basic computer applications and willingness to learn new software systems.
• Licensing: Willingness to acquire an insurance license, if not already held.

• Client Assistance: Provide support to clients by addressing their inquiries and resolving insurance-related issues in a timely manner.
• Policy Management: Assist in managing client insurance policies, including processing policy changes and billing questions.
• Data Entry: Maintain accurate client records and ensure information is updated in the system promptly.
• Customer Service: Deliver exceptional customer service to enhance clients' experience with our agency.
• Relationship Building: Develop strong relationships with clients to encourage ongoing business and loyalty.
• Scheduling appointments, maintaining calendars and tracking activity.