George Mauricio-Farmers Insurance Agency
Customer Service Rep- Insurance
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $40,000.00 - $75,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Career Growth Opportunities
Evenings Off
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- A Property & Casualty or Personal Lines Insurance license is required for this hire.
- Professional phone etiquette.
- Career minded vision.
- Follow through and exceed current and prospective client expectations.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Bilingual, fluent in both English and Spanish is beneficial.
Responsibilities
Assist clients with policy changes, renewals, billing questions, and coverage reviews
Provide exceptional customer service and build long-term client relationships
Process endorsements, certificates, and documentation accurately and efficiently
Support new business quoting and cross-selling opportunities
Work closely with team members to ensure smooth daily operations