Gene Butman Ford
Remote Experiences Coordinator
Job Overview
At Gene Butman Ford, we are committed to offering our customers exceptional service experiences. Located between Ann Arbor and Ypsilanti, Michigan, we pride ourselves on our strong community ties and our dedication to customer satisfaction. As a Remote Experiences Coordinator, you will be at the forefront of orchestrating seamless service interactions with our valued customers. While the role is based in our vibrant dealership, your efforts will extend far beyond the physical location, ensuring that every client engagement is marked by professionalism and care. Your role will involve coordinating service appointments, handling inquiries, and working closely with our mobile service technicians to maintain high standards. If you are passionate about delivering remarkable customer experiences and eager to join a dynamic team where your contributions are valued, Gene Butman Ford welcomes you warmly. Apply now to become a pivotal part of our inviting and positive atmosphere!
Salary Range: $50,000.00 - $90,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Retirement Plan
Career Growth Opportunities
Tuition Reimbursement
Requirements
Education: High School diploma or equivalent is required.
Experience: Previous experience in a customer service role, preferably within the automotive industry, is highly desirable.
Communication Skills: Strong verbal and written communication skills are essential for effective client interaction.
Technological Proficiency: Comfortable with scheduling software and CRM platforms to manage appointments and customer information.
Problem-Solving: Proactive in identifying and resolving issues to ensure a positive customer experience.
Organization: Excellent organizational skills to manage multiple tasks and appointments efficiently.
Teamwork: Ability to work collaboratively within a team, contributing to a supportive and engaging dealership environment.
Responsibilities
Customer Engagement: Act as the primary point of contact for customers interested in remote services, ensuring all inquiries are handled promptly and professionally.
Service Coordination: Collaborate with various departments to schedule and coordinate remote service experiences for automobile maintenance and repairs.
Feedback Collection: Gather and analyze customer feedback to continuously improve the remote service offerings and enhance customer satisfaction.
Information Dissemination: Provide customers with detailed information about remote service options, processes, and benefits, maintaining up-to-date knowledge of service offerings.
Problem Solving: Address customer concerns and issues related to remote services, ensuring timely resolutions to enhance customer experience.
Performance Tracking: Monitor trends and performance metrics related to remote services to identify areas for improvement and report findings to management.