The Customer Service Representative has an important role in my agency, they are responsible for building relationships and trust with existing and new customers. I am seeking a licensed energetic professional with remarkable customer service and a positive attitude. If you’re self-motivated and thrive in a fast-paced environment, then this is the opportunity for you to start a career with excellent growth and income potential.  

Salary Range: $15.00 - $17.00 per hour

Benefits

Hourly Base Salary + Commission

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Dental Insurance

Vision Insurance

 

• Property and Casualty License Required (non-licensed can still apply, but must willing to obtain license)  
• High school diploma or GED 
• Excellent written and verbal communication skills including professional phone and office etiquette 
• Demonstrated customer service experience 
• Problem solving  
• Passion for helping others 
• Patient and empathetic nature 
• Ability to multi- task  
• Organized  
• Detail - oriented  
• Self - motivated  
• Team player  

• First point of contact for in-bound phone calls and greeting walk-in clients  
• Assisting clients with claims, billing, coverages, insurance questions 
• Finding opportunities for cross-sell and calling clients to discuss  
• Reviewing and completing agency alerts daily  
• Assisting producers with onboarding new clients and sending welcome packets  
• Make out-bound calls for new business opportunities and schedule appointments  
• meeting with clients to review their account and look for gaps in coverage and risks 
• Responsible for lapse and cancelation ratios  

Farmers Insurance Agency