Garland Insurance Inc
Bilingual Customer Service Representative
Job Overview
Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
Customer Service experience and mentality required.
Apply for the position today by completing the form and completing the assessment.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Evenings Off
Retirement Plan
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Parental Leave
Requirements
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Experience and current 440 license
- Bilingual (extra compensation)
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Remote Type:
No
Job Type:
Full-Time
Job Category:
Customer Service
Location:
5620 US Highway 98 N,Lakeland,FL,33809,US
About Us
Garland Insurance is a property and casualty independent agency that has been servicing Lakeland for over 25 years. We are locally owned and operated and our knowledgeable and friendly staff is here to handle all of you insurance needs.