Join GEICO Tampa, a leading insurance company committed to providing exceptional customer service in the heart of Tampa, Florida. We are seeking a dedicated Bilingual Customer Service Representative to join our team and assist our diverse customer base in English and Spanish.
As a Bilingual Customer Service Representative at GEICO Tampa, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment. Your exceptional communication skills and cultural awareness will be key in delivering top-tier service to our valued clients.
If you are passionate about customer care, fluent in both English and Spanish, and excited to be a part of a dynamic team that values positivity and inclusivity, GEICO Tampa is the place for you. Come be a part of our mission to make insurance easy and stress-free for all!
Salary Range: $18.00 - $20.00 per hour
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Health Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Bilingual Proficiency: Fluency in English and Spanish, both spoken and written.
Customer Service Experience: Previous experience in a customer service role is preferred.
Communication Skills: Excellent verbal and written communication abilities in both languages.
Interpersonal Skills: Ability to build rapport with customers, listen actively, and show empathy.
Organizational Skills: Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.
Team Player: Desire to collaborate with team members, contribute positively, and support a cohesive work environment.
Client Interaction: Engage with customers in a professional and friendly manner, addressing their inquiries and providing efficient solutions.
Problem Resolution: Assist customers in resolving issues with their policies, or general enquiries, ensuring their satisfaction and trust in our services.
Documentation: Maintain accurate records of all customer interactions, ensuring information is up-to-date and accessible for future reference.
Language Support: Provide assistance to Spanish-speaking customers, ensuring clear communication and understanding of their needs and concerns.
Quality Assurance: Adhere to company protocols and standards to ensure consistent and high-quality customer interactions.
We have been serving as your Tampa GEICO Insurance Agent since 1976. We know the community well and can help you with more than just auto insurance. Love the open road? Ask about how our office can help you with motorcycle insurance, too. If you prefer cruising Tampa Bay, we can help you with your boat and personal watercraft insurance. For those serving MacDill Air Force Base, we'll find Military discounts you could be eligible for.
We also have Spanish-speaking insurance agents available to assist you in the Tampa GEICO office. (Representantes que hablan español están disponibles en esta oficina.)
We are very active in our community, so keep a sharp eye out for the Gecko at Tampa Bay Rays games!
Stop by our Tampa office.
Our office is conveniently located on Kennedy Boulevard between MacDill Avenue and Armenia. We'd love to meet you!