Customer Service & Sales Representative

Award-Winning Farmers Insurance Agency | Marin County, CA

Are you a licensed insurance professional ready to take the next step with a high-performing, award-winning Farmers Insurance agency? Our respected Marin County agency is seeking a Customer Service & Sales Representative who combines strong client service skills with a consultative sales mindset.

This is an immediate hire opportunity for an experienced professional licensed in Property & Casualty and Life, Accident & Health insurance.

About the Role

As a Customer Service & Sales Representative, you will be a trusted point of contact for clients, delivering exceptional service while supporting the agency’s growth objectives. You’ll manage existing relationships, identify coverage opportunities, and help clients protect what matters most through tailored insurance solutions.

Key Responsibilities Include:

Servicing and managing personal and commercial insurance policies

Advising clients on auto, home, life, commercial, and umbrella coverage

Handling policy changes, renewals, and client inquiries with accuracy and care

Identifying cross-sell and upsell opportunities through proactive client engagement

Supporting agency growth through relationship-based sales and retention

Why Join Our Team

* Award-winning Farmers Insurance agency with a strong reputation in the community

* Competitive base compensation plus bonus and commission potential

* Clear career growth path with ongoing training and professional development

* Supportive, positive, and performance-driven work environment

* Leadership that values integrity, accountability, and collaboration

(We believe in doing things the right way—and doing them well.)

About Farmers Insurance

Farmers Insurance is one of the nation’s most respected insurance carriers, offering a comprehensive portfolio of products designed to protect individuals, families, and businesses. With a long-standing commitment to customer service and innovation, Farmers provides the foundation for agents and team members to build meaningful, successful careers.

Salary Range: $30.00 - $35.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Flexible Schedule

Paid Time Off (PTO)

* Active California Property & Casualty License required

* Life, Accident, and Health License preferred

* Minimum 1-2 years of experience in an insurance agency or related customer service role

* Strong customer service and relationship-building skills

* Excellent verbal and written communication (bilingual a plus)

* Ability to work effectively in a team environment and manage multiple priorities

* Provide exceptional customer service to existing policyholders

* Process insurance policy changes and manage account updates

* Handle daily phone calls, emails, and in-person client interactions

* Assist clients with payments, billing inquiries, and certificates of insurance

* Cross-sell and up-sell insurance products when appropriate

* Support marketing and retention efforts to meet agency goals

Farmers Insurance® has a longstanding commitment to diversity and inclusion, which serves as the foundation of our culture and helps guide the organization in its mission to make a difference in the communities where we live and work. In order to meet our goal of being the leader in innovating for customers whenever and wherever they need us, we recognize we must value and celebrate the unique potential of every individual person with whom we interact. We embrace new ideas, question the status quo, and put the customer at the heart of what we do. Through corporate and agency initiatives, Farmers® and its representatives continue to focus on nurturing a diverse and inclusive culture, strengthening priorities around diversity, and giving back and supporting the communities we are proud to serve through advocacy and volunteerism.

Our story began in 1928 with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Farmers now provides insurance for home, auto, business, recreational, life and financial services to more than 5 million households, generating approximately $19 billion in annual premium.