Looking for an exciting career? We are a local fast growing Farmers Insurance Agency located in Austin, TX, and we're handpicking talented individuals to join our team. Our is culture is competitive, fun, and fast-paced.

Why consider joining us? It’s simple. We provide:

1) A competitive compensation package

• We pay exceptionally well for experience and high performance
• Base Salary is $20 hr.
• Plus Commission and Bonuses

2) Career Growth Opportunities

• All of our team members have an opportunity to develop professionally, and advance within our organization.

Salary Range: $20.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Holidays Off

• High School Diploma or equivalent required.
• Texas General Lines P&C license required (Licensing assistant available)
• 1 Year of experience in insurance or related field required preferred
• Experience providing advanced customer support within a high-volume, complex environment preferred
• Demonstrated customer service skills.
• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Demonstrated analytical skills.
• Demonstrated problem solving skills.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Able to apply strong de-escalation techniques to tense interpersonal interactions.
• Performs work independently with minimal supervision.
• Possesses strong technical aptitude.
• Advanced computer skills with ability to navigate multiple systems simultaneously.
• MUST BE LOCAL AND ABLE TO COMMUTE TO THE AUSTIN TX OFFICE

• Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
• Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
• Receives and responds to inquiries related to insurance matters that require expert support.
• Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
• Explains premium changes. Quotes, sells, and generates premium.
• Analyze, clarify and resolve complex policy and account related questions from external customers.
• Accesses account information and communicates while working in multiple systems across all brands.
• Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
• Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
• Resolves issues requiring expert support.
• Actively listens to customer concerns to identify trends or patterns.
• Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
• Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues.
• Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge.
• Stays current with relevant product(s), which includes all specialty lines.
• Champions change initiatives and fosters acceptance and support for these changes within the team.

Farmers Insurance is a leading provider of comprehensive insurance solutions, empowering individuals and businesses to protect what matters most. With a professional and energetic approach, we offer tailored auto, home, life, and business coverage. Join our team and help us build a more secure future for our customers!

At Farmers Insurance, we are driven by a passion for protecting what matters most to our clients. Our energetic team thrives in a dynamic environment where innovation meets professionalism. We believe in a culture of collaboration, empowering our employees to grow and succeed while delivering exceptional service. Join us and be part of a forward-thinking company that values integrity, diversity, and community involvement. Together, we’re redefining the insurance landscape—come make a difference with us!