As an Insurance Customer Service Representative, you will be the face of our respected agency, ensuring every client interaction is handled with enthusiasm, care, and professionalism. Our dedication to personalized service has earned us a reputation as a trusted provider in the community.

In this role, you will play a key part in building and maintaining strong client relationships while addressing the insurance needs of our policyholders. You’ll collaborate closely with our sales team to deliver exceptional customer experiences and offer customized insurance solutions that meet each client’s unique needs. We are committed to fostering a supportive work environment where you can thrive professionally while contributing to the peace of mind of those we serve.

If you are passionate about customer service, have a positive attitude, and are eager to join a dedicated team, we encourage you to consider this exciting opportunity. Bring your talents to a place where your contributions will be valued and recognized.

Salary Range: $15.50 - $17.50 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

• Licensing: Active Missouri Property & Casualty License is required or willingness to obtain
• Experience: Previous experience in a customer service or insurance environment is essential
• Communication Skills: Excellent verbal and written communication skills are necessary
• Customer Service Orientation: Strong desire to provide exceptional service and exceed client expectations
• Problem-Solving: Ability to think critically and provide effective solutions to customer queries
• Team Collaboration: Must be a strong team player with a collaborative approach to work
• Organizational Skills: Excellent organizational and time management abilities to manage multiple tasks effectively
• Tech Proficiency: Familiarity with standard office software, including CRM systems, is beneficial

• Client Interaction: Engage with clients to understand their insurance needs and provide exemplary service, ensuring satisfaction and retention
• Query Resolution: Handle customer inquiries promptly and professionally, providing accurate information and resolving issues to the best of your ability
• Policy Updates: Assist clients with policy changes, cancellations, and any other adjustments they might need
• Claims Support: Guide clients through the process of filing claims, providing support and clarity at each step
• Record Management: Maintain accurate client records and document interactions according to company policy
• Team Collaboration: Work closely with the sales and management teams to ensure a seamless experience for clients