Don’t wait, take the next step in your career today. Farmers Insurance-T Kanakrieh Insurance Agency LLC in Murfreesboro, Tennessee, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $25,000.00 - $45,000.00 per year

Benefits

Commission Only

Work from Home

Flexible Schedule

Mon-Fri Schedule

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Prior Sales Experience.

Career minded vision.

Great Customer Service Skills.

Works well with other employees and is a team player with a positive attitude.

A Property & Casualty insurance license is required.

Strong work ethic and leadership skills.

Minimum 3-5 years prior sales experience is preferred.

Ability to tactfully handle stressful and difficult situations.

Be capable of handling customer rejection.

Previous work experience in sales, marketing, promotions or telemarketing.

Be equipped with great listening and closing skills.

Bilingual, fluent in both English and Spanish is beneficial.

Enthusiasm, optimism, and a willingness to see the good in every situation.

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

Meet new business production goals and objectives as established.

Develop insurance quotes, make sales presentations, and close sales.

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Develop new Financial Services opportunities.

Document each customer contact in eAgent.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products and services.

Generating insurance quotes.

Develop and maintain client relationships.

Cold call, direct email and perform other lead generation activities.

Grow sales revenue by utilizing phone, email and potential client lists.

Provide customers with additional information about new products and services.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Work independently and as part of a team.

Develop and implement new marketing and sales strategies.