Farmers Insurance Jerry Burger Agency
Licensed Customer Service Representative
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. You will also be cross selling to existing clients and writing new business which pays commission and bonuses, which actually makes your salary unlimited!!
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $36,000.00 - $55,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Professional phone etiquette.
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Ability to obtain or possess an active Life & Health Insurance license.
- Ability to tactfully handle stressful and difficult situations.
Responsibilities
- Develop insurance quotes, makes sales presentations, and closes sales.
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Develop new Financial Services opportunities.
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Provide exceptional customer service.
- Maintain client relationships with follow up phone calls.