Don’t wait, take the next step in your career today. Farmers Insurance Group in Fargo, North Dakota, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Benefits

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Must have ability to multi-task.

Professional phone etiquette.

Excellent Spelling and Grammar skills.

Great Customer Service Skills.

Problem-Solving Capabilities.

Strong communication skills, both oral and written.

Strong communication and negotiation skills.

No insurance experience required but must be willing to learn

Enthusiasm, optimism, and a willingness to see the good in every situation.

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Provide exceptional customer service and support.

Develop and maintain client relationships.