Don’t wait, take the next step in your career today. Farmers Insurance-Fran Martin Agency LLC in Traverse City, Michigan, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in the insurance industry? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Appreciation Lunches

Health Insurance Stipend

Monthly Bonuses Opportunities

Home and Work Life Balance

Family friendly & Family focused

Paid Holidays

Pay Raise Opportunities

Half-Day Fridays in Summer Months

Michigan Property & Casualty Insurance License is required.

Professional communications skills, both written and verbal.

Problem solving - ability to research and identify timely solutions to client-related problems.

Attention to Detail - maintain accurate and descriptive account details of all client interactions.

Multi-tasking - ability to focus on two or more tasks/projects concurrently, switching back and forth from one thing to another.

Job Knowledge - ability to understand basic product, billing, underwriting, and processing guidelines.

Teamwork - ability to work well with others in a way that contributes to an efficient and enjoyable work environment.

Process policy transactions and customer requests, such as processing payments, sending certificates of insurance, mailing policies, changing addresses and/or payment information within billing accounts, etc.

Keep records of client interactions and transactions.

Analyze, clarify, and resolve policy account-related issues with insurance carriers.

Creating and organizing client files.

Work to maintain positive customer experiences by responding to inquiries in a timely manner and communicating clearly and with respect.

Implement and adhere to company and Agency compliance guidelines.

At Farmers Insurance-Fran Martin Agency LLC, we are dedicated to providing comprehensive insurance solutions tailored to meet the unique needs of our clients. With a strong focus on customer service and community engagement, our agency fosters a welcoming environment where innovation and teamwork thrive. As part of the reputable Farmers Insurance team, we pride ourselves on our commitment to integrity, professionalism, and excellence in service, ensuring peace of mind for our clients and growth opportunities for our employees. Join us in making a difference!

At Farmers Insurance-Fran Martin Agency LLC, we empower our team to make a real difference in people's lives through dedicated service and tailored solutions. Our vibrant culture values collaboration, innovation, and growth, ensuring you’re not just an employee but a vital part of our community. Join us in shaping the future of insurance while enjoying comprehensive training and development opportunities. Choose us for a rewarding career where your contributions are recognized and celebrated!