We seek a dedicated and skilled Retention Specialist to join our dynamic team. The ideal candidate will be crucial in maintaining customer relationships and ensuring satisfaction through effective communication and support. This position is essential for enhancing customer loyalty and reducing cancellation rates by proactively addressing customer needs and concerns.

Salary Range: $36,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Flexible Schedule

Hands on Training

Monthly Bonus Options

work/life balance

home work equipment provided

Must have the desire or both Property and Casualty AND Life and Health license.

Engage with customers through outbound calling to assess their satisfaction and resolve any issues.

Utilize strong phone etiquette to communicate effectively with customers, ensuring a positive experience.

Analyze customer feedback and data to identify trends and areas for improvement in service delivery.

Provide exceptional customer support by addressing inquiries, troubleshooting problems, and offering solutions tailored to individual needs.

Collaborate with sales teams to identify opportunities for upselling or cross-selling services based on customer preferences.

Maintain accurate records of customer interactions in computerized systems for future reference and analysis.

Support multilingual communication efforts to cater to diverse customer bases.

Alabama Insurance Careers! At Farmers Insurance District Office,

Build a Business. Make an Impact. Protect Futures.

At the Farmers Insurance District Office led by Shon Messer, we help motivated individuals build successful insurance agencies across Alabama. This isn’t just a job—it’s your opportunity to own your future.

We provide world-class training, personal mentorship, and one of the most competitive compensation plans in the industry. Whether you’re just starting out or ready to run your own agency, you’ll have a step-by-step path to grow fast with the full support of a nationally recognized brand.

If you’re driven, coachable, and ready to make a difference, we’re ready to invest in you.

We're building successful business owners at the Farmers Insurance District Office, led by Shon Messer. With over 28 years of experience in the insurance and financial services industry—and having coached over 5,000 entrepreneurs nationwide—Shon brings the leadership and insight that gets results.

We don’t just offer a job—we provide a proven path to ownership with a brand that people know and trust. Farmers Insurance has been a household name for over 90 years, with:

An A (Excellent) rating from AM Best for financial strength

A place among Fortune 500 companies

A reputation built on top-tier claims service and customer satisfaction

And you’re not doing this alone. Our District 50-10 team includes dedicated Agency Business Consultants, Trainers, and Marketing Specialists—each with years of experience helping agents like you get launched, grow profitably, and scale with confidence.

We reduce the guesswork. From day one, you’ll have step-by-step onboarding, access to award-winning training from the University of Farmers®, and personal mentorship from leaders who’ve done what we’re asking you to do.

Whether you’re looking to become an agency owner or want to start as a Protégé and earn while you learn, we’ve designed this opportunity to support your success and minimize your risk, so you can focus on building your legacy.