Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The Customer Service Representative is responsible for delivering excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role serves as a key point of contact between the company and its customers, providing accurate information, timely assistance, and effective solutions.

Salary Range: $30,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance Available

Ongoing Training

Team Building Events

Work-Life Balance

• Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District.
• Bilingual, fluent in both English and Spanish is beneficial.
• Strong verbal and written communication skills
• Ability to remain calm and professional in challenging situations
• Strong problem-solving and multitasking abilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer issues efficiently while maintaining a positive and professional attitude
• Document customer interactions and update account records in company systems
• Follow up with customers to ensure resolution and satisfaction
• Meet or exceed customer service performance metrics and quality standards

Farmers Insurance Agency - Oscar Castaneda is dedicated to providing robust insurance solutions tailored to our clients’ unique needs. With a dynamic and energetic team, we foster a culture of integrity and excellence, ensuring clients feel secure and valued. Our agency prides itself on delivering exceptional customer service and expertise, standing out in the insurance industry. Join us in our mission to protect futures and empower communities through innovative insurance products and personalized care.

At Farmers Insurance Agency - Oscar Castaneda, we’re driven by a passion for protecting what matters most to our clients. Our energetic team thrives in a professional environment that fosters collaboration and innovation. Join us to be part of a community that values integrity, growth, and customer-focused solutions. With extensive training and support, we empower our employees to excel in the dynamic insurance industry. Choose us for a rewarding career that makes a difference—where success is a shared journey!