Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. As a CSR, you will play a vital role in building strong client relationships by providing exceptional service, answering policy-related questions, processing service requests, and supporting the agencys day-to-day operations. This position is ideal for someone who enjoys helping others, has excellent communication skills, and thrives in a fast-paced environment.

Salary Range: $30,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance Available

Ongoing Training

Team Building Events

• Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District.
• Bilingual, fluent in both English and Spanish is beneficial.
• Strong communication skills and a passion for sales are essential.​
• Ability to build rapport with clients and provide exceptional customer service.​
• Previous sales experience is preferred, but not always required.
• Self-motivated, goal-oriented, and able to work independently or as part of a team.

• Proactively solicit new business through various channels, including phone calls, networking, and referrals.
• Develop and present insurance quotes, close sales, and identify opportunities for cross-selling and upselling.
• Provide ongoing support and assistance with claims and policy adjustments. ​
• Maintain accurate records of client interactions, sales activities, and policy details.

Farmers Insurance Agency - Oscar Castaneda is dedicated to providing robust insurance solutions tailored to our clients’ unique needs. With a dynamic and energetic team, we foster a culture of integrity and excellence, ensuring clients feel secure and valued. Our agency prides itself on delivering exceptional customer service and expertise, standing out in the insurance industry. Join us in our mission to protect futures and empower communities through innovative insurance products and personalized care.

At Farmers Insurance Agency - Oscar Castaneda, we’re driven by a passion for protecting what matters most to our clients. Our energetic team thrives in a professional environment that fosters collaboration and innovation. Join us to be part of a community that values integrity, growth, and customer-focused solutions. With extensive training and support, we empower our employees to excel in the dynamic insurance industry. Choose us for a rewarding career that makes a difference—where success is a shared journey!