Established, top-performing Farmers Insurance agency in Escondido is seeking a licensed, in-office Commercial Insurance Customer Service and Sales Representative to support and grow our commercial book of business.

This role is ideal for someone who enjoys working with business owners, handling commercial renewals, and supporting new business opportunities. You will service existing commercial accounts, process endorsements, manage renewals, and assist with the new business process by contacting interested prospects, gathering required underwriting documentation, completing applications, and submitting packages to carriers for approval.

This is a stable, full-time W-2 position with a consistent Monday–Friday schedule, no weekends, and a professional in-office environment. Commercial insurance experience from any background is strongly valued, including experience working for an independent broker or agency.

Salary Range: $30.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Active California Property and Casualty license (required)

Commercial insurance experience required (broker or independent agency experience preferred)

Experience servicing commercial accounts including renewals, endorsements, and submissions

Strong attention to detail and ability to manage multiple accounts and deadlines

Strong communication skills and professional phone presence

Comfortable working in a full-time, in-office role

Reliable, punctual, organized, and able to work independently

Coachability and team-first mindset

Service existing commercial policyholders and provide professional account support

Handle commercial renewals including proactive outreach, remarketing, and follow-up

Contact interested business owners and prospects to gather underwriting information

Collect required documentation such as loss runs, driver lists, payroll, revenue, leases, COIs, and vehicle schedules

Complete commercial insurance applications accurately and submit to carriers for underwriting review

Communicate with underwriting teams to support approvals, revisions, and binding

Process endorsements, certificates of insurance, policy changes, and coverage updates

Answer billing questions, coverage inquiries, and renewal questions in a clear and professional manner

Maintain accurate documentation of all client interactions and policy activity

Work closely with agency leadership and teammates to meet retention and growth goals

We are an award winning premier insurance agency specializing in Home, Life, Auto, and Commercial insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.