Customer Service Representative (CSR)

Are you a detail-oriented and customer-focused professional looking to make an impact in the insurance industry? We’re seeking an experienced Customer Service Representative (CSR) to join our dynamic team!

What We’re Looking For:

• Arizona Property & Casualty and Life & Healy licenses are HIGHLY desired.
• Strong attention to detail, excellent communication skills, and a proactive mindset.
• Ability to work efficiently in a fast-paced environment while maintaining a high standard of service.
• A passion for helping clients and contributing to the success of the agency.
• If you’re a motivated professional who thrives in a team-oriented environment, we’d love to hear from you! Apply today and take the next step in your insurance career.
• Multiple opportunities available throughout the Phoenix Metro area.

Salary Range: $35,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Hands on Training

Evenings Off

Holidays Off

Professional Work Environment

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Key Qualifications

• Arizona Property & Casualty and Life & Healy licenses are HIGHLY desired.
• Insurance Expertise: Comprehensive understanding of insurance products, services, and processes.
• Tech Proficiency: Skilled in office software (MS Office, CRM systems) with experience using marketing tools like social media platforms, email marketing software, and Canva.
• Exceptional Communication Skills: Strong verbal and written communication abilities to ensure professional and clear interaction with clients and team members.
• Organizational Excellence: Ability to manage multiple priorities, stay organized, and maintain attention to detail in a fast-paced environment.
• Marketing Experience: Proven experience in customer outreach and executing effective promotional strategies.
• Customer-Centric Attitude: Dedicated to delivering exceptional service and fostering positive client relationships.
• Collaborative Team Player: Works effectively with others while maintaining a proactive and positive attitude.
• Adaptability: Flexible and open to evolving responsibilities as the business grows.

What You’ll Do:

• Provide exceptional customer service by managing policy inquiries, processing changes, and addressing client concerns with accuracy and efficiency.
• Support agency owners in daily operations, ensuring smooth policy administration and client satisfaction.
• Assist with agency marketing initiatives, leveraging your creativity to drive growth and brand awareness.
• Maintain up-to-date knowledge of insurance products and regulations to offer informed solutions.

At Farmers Insurance - Greater Phoenix-Scottsdale District Office of Matt Bennett, we believe in empowering our community through comprehensive insurance solutions. Our welcoming team is dedicated to providing personalized service, ensuring every client feels valued and understood. With a strong commitment to integrity and support, we are not just a workplace; we are a family that thrives on collaboration and growth. Join us in making a positive impact while building a successful career in the dynamic insurance industry. Your future starts here!

Join the Greater Phoenix-Scottsdale District Office of Matt Bennett if you seek an energetic and professional workplace in the insurance industry. Be part of a team committed to protecting what matters most while fostering a dynamic environment for growth and success. Embrace opportunities to excel and make a difference with us.